From rigorous mechanic vetting to 24/7 support, we've built Hault with your safety at the core. Learn how we protect you at every step.
We don't just accept anyone. Our 5-step verification process ensures only qualified, insured, and trustworthy mechanics join our platform.
Every mechanic undergoes a comprehensive DBS (Disclosure and Barring Service) check before joining our platform.
We verify minimum £2M public liability insurance coverage. No exceptions, your safety isn't negotiable.
We verify all professional qualifications, certifications, and relevant trade credentials.
We contact previous employers and review work history to ensure quality and reliability.
Mechanics must maintain a minimum 4.5-star rating. Consistent poor reviews result in removal from the platform.
100% of our mechanics have passed our vetting process. No shortcuts, no exceptions.
From secure payments to our money-back guarantee, we've got you covered.
All payments processed through our secure, PCI-compliant platform. Your card details are never shared with mechanics.
Not satisfied with the service? We offer a full refund if the work doesn't meet our quality standards.
Our support team is available around the clock. Real humans, real help, whenever you need it.
Fair, transparent dispute resolution process. We review all cases and ensure fair outcomes for everyone.
Breaking down is stressful. Here's how to stay safe until help arrives.
On smart motorways without a hard shoulder, if you can't reach an Emergency Refuge Area, stop as far left as possible, turn on hazard lights, and exit via the left if it's safe. Stay behind the barrier if possible and call 999.
Comprehensive insurance coverage for complete peace of mind.
Real reviews, real ratings, real accountability.
Every review comes from a real, verified customer who completed a job through our platform. No fake reviews, ever.
After each job, customers rate mechanics on punctuality, professionalism, quality of work, and value. These ratings are publicly visible.
See something wrong? Report it immediately through the app or contact our safety team directly. We investigate all reports within 24 hours.
Our safety team reviews all reports within 24 hours.
Save these numbers, you never know when you might need them.
For life-threatening emergencies, accidents with injuries, or crimes in progress.
For non-urgent incidents, crime reporting, or to speak with your local police.
For motorway and major A-road incidents, debris, or dangerous conditions.
💡 Tip: Add these numbers to your phone contacts now, so you have them when you need them.
With vetted mechanics, secure payments, and comprehensive protection, you can focus on getting back on the road, we'll handle the rest.